Refund & Cancellation Policy

Cancellations Free Cancellation: Cancellations made 48 hours or more before the scheduled pickup time will receive a full refund. Partial Refund: Cancellations made within 24-48 hours before the scheduled pickup time will receive a 50% refund of the rental amount. No Refund: Cancellations made less than 24 hours before the pickup time will not be eligible for a refund. Non-Refundable Fees: Any additional non-refundable fees (e.g., fuel charges, tolls, etc.) will not be refunded. Refund Eligibility Damages: If the vehicle is returned with damages, missing parts, or excessive dirt and odors beyond normal wear and tear, the cost of repairs or cleaning will be deducted from the security deposit or charged separately. In case of serious damage, an additional fee may be imposed. Early Return: If you return the vehicle earlier than the agreed-upon time, we will not issue any refund for the unused rental period. Late Return: If the vehicle is returned later than the agreed-upon return time, you will be charged for the additional rental period based on the daily rental rate. Refund Processing Refunds for car rentals will be processed within 7-10 business days after the cancellation or return of the vehicle. The refunded amount will be credited to the original payment method.

Service Modifications We reserve the right to modify or adjust the services we provide due to circumstances beyond our control (e.g., weather, logistics disruptions, vehicle unavailability). In such cases, we will offer alternative solutions or, if no alternatives are feasible, issue a full refund. Refund Eligibility and Documentation To process any refund, you must provide the following: For Freight Services: Proof of shipment details (e.g., tracking number, receipt) and the reason for refund (e.g., damage, delay). For Car Rentals: Booking reference, vehicle return condition details (photos of damage if applicable), and rental agreement. Refunds on Discounts or Promotions If your booking involved a promotional or discounted rate, the refund will be processed based on the full paid amount (excluding any non-refundable fees or promotional adjustments). Disputes If you believe your refund or cancellation request has not been handled appropriately, please contact our customer service team for assistance. If a dispute remains unresolved, you may refer to our customer support team to explore further options or file a formal complaint.